Need help? Please, read the most common frequently asked questions to clarify any doubts.
For more information, please e-mail Earls Court Gardens Hotel at firstname.lastname@example.org
What time is the check-in?
Check-in time starts from 2 pm onwards.
What time is the check-out?
Check-out time is before 11 am. In case of late check-out Earl’s Court Gardens Hotel reserves the right to charge you 50% on the daily room price.
Do you serve breakfast?
Please note, Earls Court Gardens Hotel doesnt serve breakfast. However the hotel is surrounded by bars, pubs and restaurants where you can order your favourite breakfast.
I will be coming to Earl's Court Gardens Hotel late in the night; will I be able to check-in?
The Reception is open from 7 am to 10 pm, however if you arrive late in the night you can check-in at the Cromwell Crown Hotel, please find the address here
Which type of documents do I need for checking-in?
Earl’s Court Gardens Hotel requires a proof of identity (Passport or Identity Card) for all guests and the reservation number. For phone/e-mail/walk-in bookings please provide a copy of the e-mail confirmation.
How can I make a booking?
In order to make a booking you can:
- Book online, its easy and fast and you will get great discounts
- Contact Earl’s Court Gardens at +44 (0)2073700798
- E-mail at email@example.com
- Fill up the Reservation Enquiry form.
Please note to reserve a room, Earl’s Court Gardens requires debit/credit card details. A confirmation will be sent you via e-mail.
I booked a room , why did you charge my credit/debit card prior to arrival?
In order to reserve a room, Earls Court Gardens hotel will check the validity of your credit/debit card by freezing the amount of the first night, through a process named pre-authorisation. The hotel will not charge your Credit/Debit card but the fund will be held on your card by your own issuing bank.
During this process, the fund will be held for a minimum of 10 to 15 working days.
After that time, the amount will be released by your issuing bank automatically.
The pre-authorisation will be applied only on standard rate reservation.
The Advance purchase reservation will be charged at the time of booking.
Can I cancel my reservation at any time, without extra fees?
- Standard reservations:
If you cancel your reservation within 48 hours of the arrival date, you will be charged the amount of the first night. If you cancel your reservation before 48 hours of the arrival date no charge will be applied.
- Advance Purchase:
Advance Purchase rates are available 14 days before the date of arrival and are fully prepaid at time of booking. Advance Purchase Rates are non refundable and non modifiable.
Which type of payment do you accept for check-in?
Earl’s Court Gardens Hotel accepts payment by cash or credit/debit card (Visa and Master Card).
Do you have pet friendly policy?
Earls Court Gardens hotel doesnt accept pet inside the building. We Apologise for any inconvenience caused.
Do you have Internet facilities?
Earls Court Garden hotel has free WiFi access only in the lobby. Please ask for the password at the Reception.
Do you have kettle for making tea and coffee?
Yes, in every room there is a kettle with tea/coffee bags and milk.
Do you have smoking rooms?
Earl’s Court Gardens Hotel has a no-smoking policy in all rooms.
Do you have central heating?
Yes, Earls Court Gardens hotel has a central heating in all rooms and common areas.
Do you have extra bed/baby cot?
Sorry, Earl’s Court Gardens doesnt provide extra beds/baby cots.
We are a couple and we are coming to your hotel with our children, can they stay for free?
In Earl’s Court Gardens Hotel children under 6 years stay free of charge when using existing beds.